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CONTACT NUMBER : 082 474 8514

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Shipping policy

This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

SHIPPING COST:

Shipping charge for tv products: R 195

Shipping charge for Solar Panels products: R165

Shipping charge for Heavy Product: R 855

Shipping charge for All other products: R 299

WHERE DO WE DELIVER ?

We ship almost all over South Africa

HANDLING AND TRANSIT TIME AND ORDER CUT OFF TIME:

Handling Time: 1 – 2 days (Monday-Friday)

Transit Time: 2 – 3 days (Monday-Friday)

Order Cut off Time : 5:00PM (GMT+02:00) South Africa Standard Time (Johannesburg)

Note : We offer delivery for your orders via The Courier Guy , and you are also welcome to do a self collection in our shop.

Cancellations:

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Contact Information :

Address : Jumbo Mall ,Shop 42A , Cnr Main Street and R544 , Stasie Park , blesboklaagte 296-Js , Emalahleni , 1035

Email : forntechwitbank@gmail.com

Phone : ‪+27 82 474 8514

Support : Mon-sat (08:00 am – 5:30pm)

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at +27824748514 or forntechwitbank@gmail.com . Please note that returns will need to be sent to the following address: Jumbo Mall , Shop 42A ,Cnr Main Street and R544 , Stasie Park , Blesboklaagte 296-Js , Emalahleni , 1035

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at forntechwitbank@gmail.com OR +27824748514

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Warranties:
All inverters and batteries must be installed by a qualified electrical wireman or Master electrician with a valid registration with the Department of Labour. A valid electrical certificate of compliance (COC) must be issued once installed, specific to the installation of the backup or solar system. The installation must be compliant with SANS 10142 and ALL its parts. Any warranty claim submitted without installation photos, a valid COC and proof of a qualified wireman/master electrician installing the unit, can be rejected and will render the warranty claim null at void. Please note repairs can take up to 2-3 weeks.

Warning:
Charging and discharging a battery multiple times a day will significantly deteriorate its performance. Please note the limitations of each battery technology:

Lead-acid batteries can only be discharged up to 50% before irreversible damage occurs.
Gel lead-batteries can often be discharged up to 50% before irreversible damage occurs.
Lithium batteries can be fully discharged if they are protected by a Battery Management System.
Due to the above limitations, loss of battery capacity is not covered under warranty.

Important: (If your not able to provide the following your repair will be at your own cost)

In order to get your product approved for repairs we will need the following:
1.Clear photo of The installation done by a qualified personal.
2. A valid electrical certificate of compliance (COC)
3.Proof of a qualified wireman/master electrician certificate which installed the unit.

The warranty does not cover damage resulting from:
(Please note we do not cover damages caused to solar panels by the courier guy)
• Power surge
• Under-voltage
• Over-voltage
• Lightning
• Corrosion
• Sea spray
• Condensation
• Water damage
• Dust or any solid particles
• Sand
• Insects
• Excessive heat exposure
• Weather damage
• Negligence by the installer or homeowner
• Incorrect installation
• Inadequate protection device rating
• Tampering (broken seal)
• Dirty filters
• Exceeding the maximum power rating, current or voltage for the input solar circuit, DC battery input, AC input and AC output.
• Visible Damage

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note there will be a 10% surcharge if you wish to refund your order if the item is not faulty, the courier will be at your own cost.

For more information

Contact Information :

Address : Jumbo Mall , Shop 42A ,Cnr Main Street and R544 , Stasie Park , Blesboklaagte 296-Js , Emalahleni , 1035

Email : forntechwitbank@gmail.com

Phone : ‪+27 82 474 8514‬

Support : Mon-sat(08:00 am – 5:30 pm)

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